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Returns & Refunds

How do I return?

  • The returns process can be initiated via this URL: 
  • Enter your order number and email address in the fields above and click 'Start'

  • Follow the instructions and select the items you want to return

  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

As a result of the #thrifted programme all our clothes are always returnable, but not always refundable. Refunds can be initiated for any item/items received up to 14 days after customer receipt. The terms of this refund is as follows, the products must be:

  • In its original packaging

  • Have no signs of wash/wear

  • Tags must not be damaged or removed

  • Have no stains/hairs/odours

Free gifts or promotional items are unfortunately not refundable.

We offer refunds to your original payment method on all items returned to us within 14 days from the date of delivery. We also offer exchanges, you can request an exchange for a different size/colour of a product.

*All exchange requests are processed subject to stock. If the item is unavailable you will be automatically refunded in line with the returns policy stated here.

This policy applies to all payment methods including 'Buy now & Pay Later' payment methods. 

Clothes returned after the 14 day period will follow the terms of our #thrifted programme, where a 35% discount on future Kniter purchase is issued to the customer. If a customer is unsure about their refund status, please do not hesitate to contact customer service at

We reserve the right to return your item back to you if it does not adhere to the conditions stated above.